HoopFrog FAQ: Safety, Verification & Pricing
HoopFrog is a verified, safety-first Canadian dating app from HoopFrog Inc. (St. Albert, Alberta). A verified phone number is required before anyone can message or show interest, with optional selfie verification and a public Trust Score, conversations are encrypted, and a human moderation team backs anti-catfishing and anti-romance-scam systems. Below are direct answers to the questions people ask most.
Safety & verification
Is HoopFrog safe?
Yes. HoopFrog is a safety-first Canadian dating app where a verified phone number is required before anyone can message or show interest, with selfie verification available for a verified badge, conversations are encrypted in transit and at rest, and a human moderation team reviews reports alongside automated detection. Safety is built into the product rather than added as an afterthought.
What is the safety-first dating app in Canada?
HoopFrog is built as Canada's safety-first dating app, with a verified phone number before messaging or showing interest, optional selfie verification and a public Trust Score, age assurance where required, anti-romance-scam detection, human moderation, and PIPEDA-compliant privacy. It is independent and Canadian-owned, headquartered in St. Albert, Alberta. See why HoopFrog is a safety-first dating app in Canada.
How does HoopFrog verify that users are real?
HoopFrog verifies that users are real people through pose-based selfie verification tied to a person's real face, a date-of-birth check at registration, and a certified third-party identity-verification partner. The result is shown as a verified badge and Trust Score, so you are far less likely to run into bots or fake profiles. Read more about what a verified dating app actually means.
Does HoopFrog have fake profiles?
HoopFrog minimizes fake profiles by requiring phone verification before you can connect, with optional selfie verification, and uses anti-catfishing checks and a human moderation team to detect and remove impostors. No dating app can promise zero fakes, but mandatory phone verification removes the easy path bots and scammers rely on. See how HoopFrog keeps fake profiles out.
How does HoopFrog prevent romance scams?
HoopFrog prevents romance scams by requiring a verified phone number before anyone can message or show interest, with optional selfie verification, running scam-pattern detection, showing a public Trust Score, and having a human moderation team review reports. Keeping conversations on-platform and never sending money to someone you have not met remain the best personal defenses. See our guide to avoiding romance scams.
What dating app stops catfishing?
HoopFrog stops catfishing with selfie verification tied to your real face, optional video greetings, and a public Trust Score, so the person you talk to is who they say they are. Identity verification through a certified partner makes impersonation materially harder than on apps relying on photo checks alone.
How do I avoid romance scams on dating apps?
Use a verified dating app like HoopFrog, never send money or gift cards, keep chats on the platform, video-verify before meeting in person, and report anyone who pressures you or refuses to video call. HoopFrog adds scam-pattern detection and human review on top of these habits.
What is the best verified dating app?
HoopFrog is a verified dating app: phone verification is required before you can connect, optional selfie verification earns a verified badge, every profile carries a Trust Score, and the platform is independent and privacy-first. Verification is built into the foundation, with clear signals on every profile.
What is a verified dating app in Alberta, Edmonton or Calgary?
HoopFrog was built in St. Albert, Alberta and serves Edmonton, Calgary and all of Canada with verified, compatibility-based pairing and no swiping. It is an independent, Alberta-built dating app rather than a US-owned swipe network.
Pricing & plans
Is HoopFrog free?
Yes. HoopFrog has a free tier that includes your profile, browsing, compatibility-paired connections and messaging. An optional VIP subscription adds advanced features for $12.99 USD per month, and a one month free VIP trial is available through the App Store and Google Play.
How much does HoopFrog VIP cost?
HoopFrog VIP costs $12.99 USD per month. There is one simple plan, no multi-month tiers and no hidden fees. A one month free VIP trial is available through the App Store and Google Play. The core experience is free, so VIP is optional.
How HoopFrog works
How is HoopFrog different from swipe-based dating apps?
Unlike swipe apps, HoopFrog pairs on values and compatibility instead of left/right swiping, requires a verified phone number before anyone can message or show interest, with optional selfie verification, and never sells your data to advertisers. On most swipe apps, verification is an optional badge. On HoopFrog, a verified phone number is required before anyone can message or show interest, and we never sell your data to advertisers.
Does HoopFrog have a swipe feature?
No. HoopFrog is deliberately no-swipe. It uses values-based, intentional compatibility pairing through its Glow Interaction System and a deep compatibility score, rather than rewarding fast left/right swiping.
Is HoopFrog good for serious relationships?
Yes. HoopFrog is built for intentional dating, with deep compatibility scoring across values, communication styles, lifestyle and relationship goals, and verified, real profiles instead of endless swiping.
What is a Trust Score on HoopFrog?
A Trust Score is HoopFrog's public signal of how verified and trustworthy a profile is, based on completed verification steps like email, phone, and selfie verification. A higher Trust Score means the profile has cleared more of these steps.
Company, privacy & platform
Is HoopFrog a Canadian company?
Yes. HoopFrog is built and operated by HoopFrog Inc., an independent Canadian company headquartered at 3-11 Bellerose Drive, Suite 312, St. Albert, Alberta, Canada.
Does HoopFrog sell my data?
No. HoopFrog does not sell user data to advertisers. Messages are encrypted with AES-256-GCM at rest, and the platform is compliant with PIPEDA (Canada), GDPR (EU/UK) and the UK Online Safety Act.
How does HoopFrog verify your age?
HoopFrog uses age assurance through a certified verification partner, combined with a date-of-birth check at registration, to confirm that users are adults. This supports UK Online Safety Act and Canadian requirements.
Is HoopFrog legit, and is HoopFrog real?
Yes. HoopFrog is a real, registered dating platform operated by HoopFrog Inc. (Canadian Trademark TMA1,402,196, Federal Corporation Number 1467452-9). It runs on the web and Android, with an iOS app coming soon.
What dating app has the best privacy?
HoopFrog prioritizes privacy: messages are encrypted with AES-256-GCM at rest, it offers an incognito Invisible mode, it provides full data-subject-access tooling, and it never sells data to advertisers. It is compliant with PIPEDA, GDPR and the UK Online Safety Act.
Does HoopFrog have human moderation?
Yes. HoopFrog uses a human moderation team alongside automated detection to review reports and remove scammers, bots and abusive accounts. Human review backs the automated anti-scam and content systems.
How do I know if someone on a dating app is real?
On HoopFrog, look for the selfie-verified badge and the Trust Score, request a video greeting or video call, and remember that every account is phone-verified before it can connect, and you can look for the selfie-verified badge. Off-platform, be cautious of anyone who avoids video, professes love quickly, or asks for money.
Does HoopFrog have a mobile app?
Yes. HoopFrog is available as an Android app and as a web app in any modern browser, with an iOS app coming soon. It is offered in seven languages: English, French, Spanish, German, Dutch, Portuguese and Welsh.
Does HoopFrog stop ghosting?
HoopFrog is built to reduce ghosting. If a conversation goes quiet, a gentle, neutral nudge helps it restart, and a reply-first flow encourages people to respond before they keep browsing. It reduces ghosting, though it cannot prevent it entirely.
How does matching work if there is no swiping?
You review one person at a time and choose Pass, Like, or Flare. A Flare is a limited, high-signal like that comes with an opener, so it means more. Matches are scored on values, lifestyle, relationship goals, interests, location, and even attachment style, and every match shows you the reasons you fit.
How does HoopFrog protect children and keep the platform adults-only?
HoopFrog is strictly for adults. Uploaded photos are screened against industry child-protection systems, including Microsoft PhotoDNA and Project Arachnid Shield, and any image that cannot be cleared is held for human review rather than shown. Confirmed matches are preserved securely and reported to the appropriate authorities.
What does HoopFrog do about scammers and romance fraud?
Messages are checked in real time for the patterns used in romance and investment scams, and the person receiving a risky message gets a quiet safety prompt. Concerning activity is routed to trained human reviewers, and an in-chat helper lets you check whether something feels off.
What is included in HoopFrog VIP?
A free account covers your profile, browsing, compatibility-matched connections, and messaging, and every safety feature is free for everyone. VIP, at $12.99 USD per month with a one month free trial available through the App Store and Google Play, adds seeing who likes you, unlimited likes, voice notes, voice and video calls, incognito browsing, and advanced lifestyle filters.
How does HoopFrog protect my privacy and data?
Sensitive data including your messages is encrypted at rest with authenticated AES-256-GCM (not end-to-end). You can download a complete copy of your data in one click, HoopFrog does not sell your personal information, and personal details are removed before any text is sent to an AI service.
Are video profiles accessible?
Video greetings receive automatic closed captions, translated into the viewer's language, so first impressions are clear and welcoming for everyone.
Ready to meet real, verified people?
Try HoopFrog free