HoopFrog Inc. Privacy Policy

Effective Date: January 01, 2025

HoopFrog Inc. (“HoopFrog”, "we," "us," or "our") is committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services, website, and applications (collectively referred to as the "Services"). By accessing or using our Services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

a. Information You Provide:

• Account Details: Name, email address, phone number, and other contact information you provide when registering for our Services.
• Profile Information: Details such as photos, bios, and preferences to help personalize your experience.
• Payment Information: Credit card details or other payment methods for subscriptions, purchases, or transactions.
• Communications: Any messages, feedback, or inquiries you send to our team, including through customer support channels.
• Consent Records: Records of your preferences and consent for data use.

b. Information We Collect Automatically:

• Device Information: Details about the devices you use to access our Services, including IP addresses, browser types, operating systems, and device identifiers.
• Usage Data: Information on how you interact with our Services, such as pages visited, time spent on the platform, clickstream data, and features utilized.
• Location Data: Approximate location based on your device's IP address or other location services (if enabled).

c. Information from Third Parties:

• Social Media Platforms: Data obtained if you link your HoopFrog account to platforms like Facebook, Apple, Google, or any other social media platform.
• Publicly Available Sources: Information that is publicly accessible, such as profiles on social networking sites.
• Partners and Affiliates: Data provided by our business partners or affiliates to improve our offerings.

D. SMS Communication and Consent

• HoopFrog clients opt in to receive SMS messages from HoopFrog by:
• - Creating a new HoopFrog profile by joining the platform. This will generate an one-time authentication SMS message, or
• - Completing a dedicated consent form located at https://hoopfrog.com/SMSConsent.html.
• On this page, users are required to enter their mobile phone number and check a consent box that clearly outlines the purpose, frequency, and nature of the messages they will receive.
• The consent language explains that users agree to receive recurring SMS messages from HoopFrog related to:
  • New profile matches
  • Community updates and event notices
  • Account alerts and system notifications
  • Relationship advice and member offers
• The form states that message frequency may vary (up to 4 messages per week) and that message and data rates may apply depending on the user’s mobile carrier. It also includes explicit instructions on how to opt out at any time by replying with the word “STOP,” or text “HELP” for assistance. The consent box is not pre-checked and must be actively selected by the user prior to submission.

• The page is structured to ensure clear, verifiable, and informed user consent in compliance with SMS carrier guidelines.

2. How We Use Your Information

• To Provide and Improve Services: Customizing your experience, facilitating meaningful connections, and developing new features.
• To Communicate with You: Sending notifications, updates, newsletters, promotional offers, and other communications, subject to your preferences.
• To Process Payments: Ensuring secure handling of transactions and subscriptions.
• To Maintain Security: Identifying and preventing potential threats, fraud, and abuse of our Services.
• To Analyze and Enhance Performance: Monitoring user behavior to refine our platform and user experience.
• To Comply with Legal Obligations: Responding to lawful requests and ensuring compliance with regulatory requirements.

3. Sharing Your Information

• With Your Consent: When you explicitly agree to share your information, such as through public profiles or social sharing features.
• With Service Providers: Third-party vendors assisting in areas like payment processing, cloud hosting, data analytics, and marketing campaigns.
• For Legal Compliance: To comply with court orders, subpoenas, or other lawful requests from public authorities.

4. International Data Transfers

Your data may be stored and processed in countries where we operate, including Canada, the United States, and the European Union. We use appropriate safeguards to ensure compliance with local data protection laws.

5. Your Rights

• GDPR (EU): Right to access, correct, delete data, and restrict or object to processing.
• PIPEDA (Canada): Right to request access to and correction of data.
• CCPA (U.S.): Right to know what personal data is collected and how it is used.
• LFPDPPP (Mexico): Right to access, rectify, cancel, or oppose processing.

6. Data Security

We employ industry-standard security measures to protect your information. While no system is entirely secure, we continuously assess and update our practices to mitigate risks.

7. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

Email: Info@HoopFrog.com