Cookie Policy
This Cookie Policy explains how HoopFrog (“we”, “us”, or “our”) uses cookies and similar technologies when you visit our platform. We are committed to full compliance with the EU General Data Protection Regulation (GDPR), Canada’s PIPEDA, and Alberta’s PIPA.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences, keep you logged in, and help us understand how visitors use our service.
Our default approach
In accordance with GDPR and the EU ePrivacy Directive, only strictly necessary cookies are active by default. No analytics or marketing cookies are set until you explicitly give your consent. If you take no action on the cookie banner, your default state is:
- Necessary cookies: Active (required for the platform to function)
- Analytics cookies: Inactive - requires your explicit consent
- Marketing cookies: Inactive - requires your explicit consent
Cookies we use
| Cookie / Technology | Category | Purpose | Duration |
|---|
Anonymous analytics
We collect anonymous, aggregated page view data that contains no personal information and no cookies. This falls within the GDPR legitimate interest exception (Recital 49) for website security and analytics where the data cannot be used to identify individuals. This data is never sold or shared with third parties.
Consent logging
Every consent decision is logged in our secure database, including:
- Whether analytics and marketing were accepted or declined
- The consent version at the time
- A hashed (SHA-256) IP address for audit purposes - not the raw IP
- Timestamp of the decision
For logged-in users, consent is associated with your account. For anonymous visitors, consent is associated with a temporary session token. You can request deletion of your consent records at any time via our Privacy Policy page.
Your rights
Under GDPR and Canadian privacy law, you have the right to:
- Withdraw or change your cookie preferences at any time (using the button below)
- Request access to the consent records we hold about you
- Request deletion of your consent records
- Lodge a complaint with your local data protection authority
Manage your preferences
Your current cookie settings
You can change your preferences at any time. Your choice takes effect immediately.
You can also control or delete cookies at any time through your web browser's settings. Most browsers let you block cookies, remove ones that are already stored, and clear them automatically when you close your browser.
Changes to this policy
If we make significant changes to how we use cookies, we will notify you via the cookie banner the next time you visit and ask for fresh consent where required by law.
Contact us
For any questions about our use of cookies or this policy, please contact us at our support page or email privacy@hoopfrog.com.