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HoopFrog FAQ

HoopFrog FAQ
How to contact us.

Hoopfrog can be reached by phone and SMS test on +18444737641.

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1. What is HoopFrog?

HoopFrog is an online relationship community designed to help people connect and build meaningful relationships.

2. Why is it called HoopFrog?

The name comes from the idea that dating often feels like "jumping through hoops" and "kissing frogs" before finding the right person. HoopFrog makes the journey smoother!


Later to our surprise, we found there were other meanings.


The Symbolism of the Hoop

A hoop holds deep symbolic significance in mythology and spirituality across various cultures. It often represents wholeness, unity, eternity, and the cyclical nature of life. In summary, across different traditions, a hoop symbolizes eternity, unity, protection, the divine, and the cycles of life. It often represents a journey, transformation, and balance in spiritual growth.


The Frog in Mythology and Spirituality

The frog is a powerful symbol in mythology and spirituality across cultures.

It is often associated with transformation, fertility, rebirth, cleansing, and luck due to its unique life cycle and ability to thrive in both water and land.

3. What are HoopFrog’s goals?

Our goal is to create a safe, fun, and meaningful space where people can form real connections.

4. How does HoopFrog work?

Create a profile, set up your preferences, be part of the HoopFrog community and start connecting with others.

5. Is HoopFrog free?

We offer a free trial with limited features. To unlock the full experience, users can subscribe to a premium membership.

6. How do I stay safe on HoopFrog?

Never share personal details too soon. Always use our secure messaging system and report suspicious behavior.

7. How do I report a problem?

You can report issues through our support center in your account settings.

8. Can I use HoopFrog on my phone?

Yes! HoopFrog is available on mobile devices, and we are working on launching our mobile app soon.

9. How do I delete my HoopFrog account?

To delete your account, go to your settings, find "Account Management," and follow the steps.

10. How do I cancel my membership through PayPal?

If you subscribed to HoopFrog using PayPal, follow these steps:

  • Go to the PayPal Subscription Management page.
  • Login and authenticate to Paypal with the account you used to subscribe to HoopFrog.
  • Go to the Payments section in Paypal.
  • Find "HoopFrog" in your list of active subscriptions.
  • Click on HoopFrog Inc.
  • Click "Cancel" and confirm.

If you need help, contact support@hoopfrog.com.

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