Terms of use

HoopFrog Terms of Use Agreement

Effective Date: June 17, 2025

1. Introduction

Summary: By accessing or using HoopFrog, you agree to these Terms (and other policies). Please read this section to understand the contract you’re entering into and the importance of the dispute resolution clause.

Welcome to HoopFrog, operated by HoopFrog Inc. (referred to as "HoopFrog," "HoopFrog.com,” "we," "us," or "our"). By accessing or using our website, mobile application, or any other HoopFrog services (collectively, the "Services" or "Platform"), you agree to be bound by these Terms of Use (this "Agreement" or "Terms"), including our Privacy Policy and Cookie Policy, and any other policies or guidelines that we may reference in these Terms. If you do not agree to all these Terms, then do not use our Services.

Acceptance of Terms (Clickwrap Agreement): By clicking “Sign Up,” “Join,” “Create Account,” or similar, or by otherwise accessing or using the HoopFrog Services, you are entering into a legally binding agreement with HoopFrog Inc. You acknowledge that you have read, understood, and agreed to these Terms of Use, our Privacy Policy, and any additional policies referenced herein. If you do not agree, you must not access or use the Services.

These Terms are governed primarily by the laws of Alberta, Canada, as detailed in Section 14, unless otherwise required by applicable law in your place of residence.

Please carefully review the dispute resolution provisions in Section 13 of these Terms. This section affects how disputes are resolved – including requiring individual arbitration for most disputes (and waiving your right to a jury trial or to participate in class actions) except in specific circumstances.

We may update these Terms from time to time, as allowed by applicable laws. If we make any material changes, we will clearly post the new version with an updated effective date and will notify you on the website, by email, or both. By continuing to use HoopFrog after the changes take effect, you agree to the updated Terms. You are responsible for reviewing these Terms regularly, so you stay informed.

Age Requirement: Use of the Services is strictly prohibited for individuals under the age of majority in their jurisdiction (typically 18 or older). HoopFrog does not knowingly allow minors to access or use the Services under any circumstances, including with parental or guardian consent. By using the Services, you confirm that you meet this legal age requirement.

If we become aware that a user is under the age of majority, we will immediately terminate their account and delete any personal data associated with that user, in accordance with applicable privacy laws, including but not limited to Canada’s PIPEDA, Québec’s Law 25, GDPR, COPPA (USA), and equivalent international privacy laws.

Jurisdiction-Specific Notices (including California) California Residents: You may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed. If you subscribed using an External Service (e.g., Apple ID, Google Play), you must cancel through that External Service (see Section 8a for details). If you subscribed through your Apple ID, refunds are handled by Apple, not HoopFrog, and you can request a refund from Apple via your Apple account or at Apple Support. All other users may request a refund by contacting HoopFrog Customer Support (or by mailing a signed, dated cancellation notice) as described in Section 8d.

This notice shall be sent to:

HoopFrog Inc., Attn: Cancellations, 11 Bellerose Drive, Suite 312, St. Albert, Alberta, Canada T8N 5C9.

The Company’s business is also conducted at this address. You may request a copy of these Terms by emailing us at support@hoopfrog.com. These Terms are available electronically on our website. In accordance with Cal. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by writing to Consumer Information Division, 1625 North Market Blvd., Suite N112, Sacramento, CA 95834, USA, or calling (800) 952-5210.

This section is included solely to comply with applicable U.S. state laws for subscribers residing in California.

2. ACCOUNT ELIGIBILITY; YOUR RESPONSIBILITIES

Summary: You must be an adult who is legally allowed to use our service. This section lists conditions you must meet to use HoopFrog and rules on what you can and can’t do on the platform.

Eligibility Requirements: By creating an account or using the Services, you represent and warrant that all the following are true:

You are an individual (not a company or organization) who is at least the age of majority in your jurisdiction (typically 18 years or older).

You are legally qualified to enter a binding contract with us.

You are not located in a country subject to Canadian, U.S., UK, EU, or other applicable international sanctions or trade restrictions, and are not a person or entity subject to such restrictions.

You are not prohibited by law from using our Services.

You have not been convicted of, or pled no contest to, a felony, an indictable offense, a sex offense, or any crime involving violence; or, if you have, you have received an official pardon or clemency and we have determined, at our sole discretion, that you do not pose a risk to other users.

You are not required to register as a sex offender with any government entity.

You do not have more than one account on our Services, and you have not been previously removed or banned from our Services (or related services owned by our affiliates) unless we gave you express written permission to create a new account.

If you no longer meet these requirements at any time, you must delete your account immediately. We reserve the right to remove or suspend your account without warning if you become ineligible or if any representation is untrue or breached.

We reserve the right to investigate and take action against patterns of behaviour, including repeated misuse of features or coordinated actions that may not individually violate our rules but collectively circumvent their intent or undermine the spirit, purpose, or integrity of the platform.

What You Agree to Do: You agree to:

Comply with these Terms and all applicable laws. Check these Terms periodically for updates.

Use the latest version of the HoopFrog app or website (updates may include important security or functionality fixes).

Treat other users with respect and courtesy, both on and off the Services.

Be respectful in communications with our customer support or other employees.

Follow our guidelines: This includes reading our Safety Tips and adhering to our Community Guidelines or similar policies we provide for user conduct.

Keep your account secure: Maintain a strong password and do not share your login credentials. You are responsible for any activity on your account, unless it’s the result of a security breach you report to us promptly.

Provide truthful information: Use your real identity on HoopFrog. You agree to provide and maintain accurate, current information in your profile. This includes not misrepresenting your age, identity, qualifications, or affiliations.

What You Agree NOT to Do: You will not engage in any of the following prohibited activities:

Misrepresent identity or age – You will not impersonate any person or entity, or falsely state or misrepresent yourself (including your age) or your affiliations.

Interfere with the service – You will not use the Services in any way that could damage, disable, overburden, or impair the platform or any of our networks.

Illegal or harmful use – You will not use the Services for any illegal or unauthorized purpose, including money laundering or other financial crimes.

Harassment or harm – You will not bully, stalk, harass, intimidate, assault, defame, or mistreat any person.

Post Prohibited Content – You will not post any content that is prohibited by these Terms (see “Prohibited Content” below).

Solicit personal data or passwords – You will not ask other users for their login credentials or personal identifying information for commercial or unlawful purposes.

Solicit money or valuables – You will not solicit money or other items of value from other users, whether as a gift, loan, or for any fraudulent purpose.

Use someone else’s account – You will not access or use an account that does not belong to you.

Fraud and spam – You will not use the Services to operate a pyramid scheme, engage in fraud, or send unsolicited spam or junk communications.

Political campaigning – You will not use the Services to campaign for or against political candidates or issues, or to otherwise influence any election (except that you may express personal political opinions).

License violations – You will not violate the license granted to you (see Section 6). This means you will not copy, modify, distribute, or create derivative works from any other user’s content or our content without permission.

Endorsement claims – You will not express or imply that any statements you make are endorsed by HoopFrog (for example, you won’t say you are an official ambassador of HoopFrog unless we have given you that title in writing).

Automated tools and scraping – You will not use robots, bots, spiders, crawlers, scrapers, site search/retrieval applications, proxy or any manual or automatic device or process to access, retrieve, index, “data mine,” or in any way reproduce or circumvent the navigational structure or presentation of the Services without our express written consent.

Viruses and hacking – You will not upload viruses, trojans, malware, or any other code that could harm the Services or our users or otherwise attempt to gain unauthorized access to any accounts, systems, or networks.

Header / identifier forgery – You will not forge headers or otherwise manipulate identifiers to disguise the origin of any information transmitted through the Services.

Frame or mirror – You will not “frame” or “mirror” any part of the Services without our prior written authorization.

Meta tags and code – You will not use meta tags, code, or other devices containing any reference to HoopFrog (or any trademark of HoopFrog) to direct any person to any other website for any purpose.

Reverse engineering – You will not modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile, or otherwise disassemble any portion of the Services, or cause others to do so.

Third-party apps – You will not develop or use any third-party applications that interact with our Services or users’ content or information without our written consent (this includes any use of AI or automated scripts regarding user profiles unless expressly permitted by HoopFrog and transparently disclosed as AI-generated.).

AI Content: Failure to disclose automated or AI-generated content may result in removal or account suspension

Use of API – You will not use, access, or publish our application programming interface (API) without our written consent.

Probe systems – You will not probe, scan, or test the vulnerability of our Services or any system or network.

Encourage violations – You will not encourage or promote any activity that violates these Terms.

Re-create after ban – If we terminate or suspend your account, you will not create another account without our permission.

If you engage in any of the above activities, it is a serious violation of these Terms and may result in immediate termination of your account and/or legal action. The license to use our Services (granted in Section 6) will automatically revoke if you do any of the above forbidden things.

If you encounter any prohibited content or behaviour, please report it using the in-app tools or contact Customer Support.

Prohibited Content: You are not allowed to post, upload, or share – either on your profile or in messages – any content that:

Is likely to be offensive or harassing – For example, content that could reasonably be seen as offensive, upsetting, intended to harass, or likely to annoy any other person.

Is obscene or pornographic – Includes sexually explicit content, pornography, or extreme violence or gore that would offend human dignity.

Is hateful or discriminatory – Uses slurs or encourages bigotry, racism, hatred, or harm against any group or individual.

Encourages illegal activities – Such as instructions for making weapons or inciting violence or terrorism, or any content that in itself constitutes a criminal offense.

Promotes self-harm or violence – Encourages self-injury, suicide, eating disorders, or any dangerous behaviors (e.g. dangerous challenges, violent extremism).

Is defamatory or false – Knowingly false information or defamatory statements about a person.

Is commercial or soliciting – Unwanted promotional or commercial content, advertisements, spam, links to other websites, contests, or schemes (including so-called “sugar daddy” or “sugar baby” arrangements).

Is spam or junk – Unsolicited mass messaging, junk mail, chain letters, or pyramid schemes.

Contains malware – Viruses, worms, Trojan horses, spyware, or other malicious code intended to interrupt, damage or limit the functionality of any software, hardware, or telecommunications equipment.

Infringes someone’s rights – Content that violates another person’s intellectual property or privacy rights (e.g., using someone else’s copyrighted material or personal photos without permission).

Is not yours or is automated – Any content that you did not create or that was automatically generated (by a bot or AI) and presented as your own, unless expressly allowed by HoopFrog.

Depicts another person without consent – Photos or videos of another person posted without their permission (and absolutely no images of minors, even your own children, as this is a dating platform for adults).

Is inconsistent with the intended use of the Services – For instance, irrelevant content that doesn’t pertain to dating or forming connections, or content that undermines the purpose of the platform.

Could harm HoopFrog’s reputation – Content that defames or disparages HoopFrog or encourages misuse of the platform.

Sharing such Prohibited Content may result in immediate removal of the content and/or termination of your account, without notice. HoopFrog reserves the right to investigate and take appropriate legal action against anyone who violates this provision, including reporting to law enforcement where applicable.

3. CONTENT

Summary: This section explains who owns the content on HoopFrog and how that content can be used. It covers content you post, content other users post, and content HoopFrog provides. You are responsible for your own content, and you must not misuse other users’ content or our content.

When you use HoopFrog, you will encounter three categories of content: (i) content that you provide or upload (“Your Content”), (ii) content that other users provide (“Member Content”), and (iii) content that HoopFrog provides (“Our Content”). For purposes of this Agreement, “content” includes all information, text, images, video, audio, or material on the Services, including profiles and direct messages.

HoopFrog does not pre-screen content, but we reserve the right to remove or moderate content that violates these Terms or our policies. By using the Services, you understand that we may monitor or review any content you submit as allowed by law, and we may remove any content that in our judgment violates these Terms or applicable law.

3a. YOUR CONTENT

Summary: You are responsible for Your Content. Don’t post things that violate the law or these rules, and don’t share content you wouldn’t want others to see. We could remove content that violates our policies.

Responsibility: You solely are responsible for Your Content. HoopFrog does not claim ownership of the content that you post; you retain rights to Your Content. However, by submitting Your Content, To the extent permitted by applicable law, you agree to indemnify, defend, and hold us harmless for any claims arising from it.

Accuracy: You represent and warrant that all information and content you provide is truthful and accurate, and you will update your information as necessary to maintain its truthfulness. This includes information you provide directly to HoopFrog and information you allow us to access from third parties (for example, if you link a social media account for login or profile data).

Relevant Use: Any content you include in your profile must be relevant to the purpose of the Services (meeting new people and building connections). You will not include any Prohibited Content in Your Content, and you will follow our Community Guidelines and any other standards we provide. For example, you agree not to display personal contact information (like phone numbers, addresses, last names, social media handles), financial information, or other sensitive details on your public profile. If you want to share personal information with someone you’ve met on HoopFrog, do so carefully and at your own risk.

Visibility: You understand that once you post content on HoopFrog, Your Content may be seen by other users (potentially worldwide). Even if we have rules against misuse, we cannot guarantee that other users will not copy or re-share Your Content. Do not post anything you aren’t comfortable being public or widely shared. Other users may still share content you post, despite these Terms, and HoopFrog isn’t responsible for that behavior.

Removal: If you delete Your Content or your account, we will remove it from public view. However, you acknowledge that (a) Your Content may persist in backup copies for a period of time and (b) if Your Content has been shared or stored by other users, HoopFrog cannot guarantee its complete removal from the internet.

Compliance: You affirm that Your Content does not violate any third-party rights or any laws (for example, you will not post content that you do not have permission to share, such as someone else’s copyrighted work).

3b. MEMBER CONTENT

Summary: Other users’ content belongs to them. You can view it through our app, but you can’t use it outside HoopFrog for any other purpose. Also, we don’t guarantee that everything other users post is true or safe – so be careful and use common sense.

Ownership: Member Content is owned by the user who posted it and is displayed on the Services at their direction. You do not have any ownership rights in other users’ content.

Limited Use: HoopFrog grants you a limited right to view Member Content within the Services for personal, non-commercial purposes (for example, browsing profiles and communicating with other users). You may not copy, modify, translate, share, distribute, or create derivative works from any Member Content outside of what is allowed by the Services. That means you shouldn’t take someone’s profile pictures or personal stories and repost them elsewhere without permission.

No Misuse: You agree not to use Member Content for any commercial purpose, to harass or harm anyone, or in any manner inconsistent with the purpose of our Services. If you misuse other users’ content, we reserve the right to terminate your account.

Accuracy of Member Content: While we hope everyone on HoopFrog is honest, we do not verify Member Content, and it may be incorrect or misleading. Other users might present themselves inaccurately or even use tools (like filters or AI) that alter their content. Use your judgment: don’t blindly trust everything you see.

No Liability: HoopFrog is not responsible for Member Content. We are not liable for any decisions you make or actions you take in reliance on information contained in any Member Content. Other users are solely responsible for the content they provide and for their actions. If you find Member Content that violates these Terms, please report it.

3c. OUR CONTENT

Summary: HoopFrog owns all the content and IP in our service.

Ownership: Except for Your Content and Member Content, all content on the Services is owned by HoopFrog (or licensed to us by our partners) and is protected by intellectual property laws. This includes the design, text, graphics, logos, button icons, images, audio clips, software, and any other material that we have provided (“Our Content”). All rights, title, and interest in Our Content remain with us and our licensors.

License to You: HoopFrog grants you a limited, revocable, non-exclusive, non-transferable license, without the right to sublicense, to access and use Our Content for your personal use in connection with the Services. This means you can view and interact with our app and website as intended (for example, display our pages on your phone or computer, or print a copy for personal use), but you do not have any right to copy, distribute, or create derivatives of Our Content without our prior written permission.

Restrictions: You agree not to use Our Content in any way not authorized by these Terms. You must not remove or obscure any copyright, trademark, or other proprietary notices affixed to or contained within Our Content.

Trademarks: “HoopFrog” and any other product or service names, slogans, or logos that we may use on the Services are trademarks of HoopFrog Inc. or our affiliates. You are not allowed to use any HoopFrog trademarks without our prior written consent.

4. INAPPROPRIATE CONTENT AND MISCONDUCT; REPORTING

Summary: We do not tolerate bad behavior on HoopFrog. We are committed to keeping the community positive. If someone is acting inappropriately, please report them. We can remove content or users who violate our rules (on or off the app).

HoopFrog is dedicated to maintaining a safe, respectful, and positive community. Inappropriate content or behavior is not tolerated, whether it occurs on our platform or off the platform (in connection with meeting someone from HoopFrog). This includes any form of harassment, threats, hate, or other conduct prohibited by our Terms and guidelines.

Reporting: We encourage you to report any user or content that violates our Terms or makes you feel unsafe. You can report within the app (for example, via a “Report” option on a profile or message), or by emailing us at support@hoopfrog.comwith the relevant details. When reporting, please provide as much detail as possible (user’s name, what happened, screenshots if applicable) to help us investigate.

Our Actions: We take reports seriously. If we find that a user has violated these Terms or behaved inappropriately, we may take a range of actions. These include:

removing the offending content,

issuing warnings to the user,

suspending or terminating the user’s account (possibly across other services we operate, if any),

notifying law enforcement or other authorities if the behavior is unlawful or poses a risk, and/or

any other action that we deem necessary to maintain a safe environment.

We may take action if something serious happens outside of HoopFrog but is clearly connected to the platform. This could include things like threats, harassment, or unsafe behaviour during an in-person meetup arranged through HoopFrog, or messages sent on other apps after you’ve connected here. If we believe, based on what we know and local laws, that someone’s off-platform behaviour could put the HoopFrog community at risk, we may suspend or ban their account to help keep everyone safe

No Notice Required: We may take these actions with or without notice to the affected user. HoopFrog is not obligated to disclose to you the outcome of any report or the details of any action we take, as doing so might infringe on others’ privacy or jeopardize our safety processes.

Affiliates and Data Sharing: In the interest of user safety, HoopFrog may share information about banned users with its affiliates as allowed by law and our Privacy Policy. This can help prevent someone banned on one of our apps from causing harm on another.

Appeals: If your account is actioned (e.g., content removed or account suspended) and you believe it was a mistake, you may contact us to appeal the decision (see Section 9 on Account Termination for more on appeals). We will review appeals promptly, but unless required by law, our decision on appeal is final.

Legal Reporting: If you believe something on HoopFrog violates your copyright or other intellectual property rights, you can report it. This applies under Canadian laws (like the Copyright Act), the U.S. DMCA, and similar laws in other countries.

To report a copyright issue, email us at legal@hoopfrog.com with the following:

What content you believe is infringing

Proof that you own the rights

Your contact information

You can also mail us at:

HoopFrog Inc. 11 Bellerose Drive, Suite 312 St. Albert, Alberta, Canada T8N 5C9

We’ll review your report and respond according to the laws that apply.

5. PRIVACY

Summary: We value your privacy. Our separate Privacy Policy explains how we handle your personal data. By using HoopFrog, you agree that we can use your data as described in that policy.

Protecting your personal data is important to us. Please read our Privacy Policy to understand how we collect, use, and share your information. By using our Services, you agree that HoopFrog may process your personal data in accordance with our Privacy Policy.

HoopFrog complies with Canada’s PIPEDA, Québec’s Law 25, the EU GDPR, UK GDPR, the U.S. state-level privacy laws (including California’s CPRA), Mexico’s LFPDPPP, and similar laws in all jurisdictions where we operate or serve users.

Some key points on privacy: We implement appropriate security measures to protect your personal information. However, no service is completely secure, and you acknowledge that we cannot guarantee that unauthorized parties will never be able to defeat those measures.

If you are located in the EU, EEA, UK, or other regions with data protection laws, you have certain rights (like access, correction, deletion, etc.) regarding your personal data. We explain how to exercise those rights in our Privacy Policy.

By using HoopFrog, you consent to the transfer and storage of your personal data on our servers, which may be in your country or in other countries (such as Canada, EU, Switzerland, or the United States). We will take steps to ensure adequate protection of personal data when transferred internationally (for example, by using standard contractual clauses as needed under GDPR).

If you have questions about our privacy practices, you can contact us as described in the Privacy Policy (typically at privacy@hoopfrog.com).

6. RIGHTS YOU ARE GRANTED BY HOOPFROG

Summary: We grant you a personal, limited license to use our Services as long as you follow these Terms.

For as long as you comply with these Terms, HoopFrog grants you a personal, worldwide, royalty-free, non-transferable, non-exclusive, revocable, and non-sublicensable license to access and use our Services for purposes as intended by HoopFrog and permitted by these Terms and applicable laws. This license is for your individual, personal, non-commercial use of the Services.

This means you can download and install our app on your device, create an account, and use the Services to connect with others, subject to these Terms. You do not have any ownership in the Services or any related content by using the app, and we can revoke this license if you violate the Terms.

Automatic Revocation: If you violate these Terms, the above license and any permission to access the Services automatically terminate. HoopFrog also reserves the right to terminate or suspend your access to the Services at any time for any reason, as described elsewhere in these Terms.

Except for this license, you have no other rights in the Services or content of HoopFrog. We reserve all rights not expressly granted to you by these Terms.

7. RIGHTS YOU GRANT HOOPFROG

Summary: You own the content you post, but you give us permission to use it so that we can operate and promote the service. You also allow us to collect and use certain information consistent with our Privacy Policy, and you agree we can show ads. Any feedback you give can be used by us without compensation to you.

Your Content License to HoopFrog: While you remain the owner of Your Content, by creating an account and posting any content on HoopFrog, you grant HoopFrog a worldwide, perpetual, transferable, sub-licensable, royalty-free license to host, store, use, copy, display, reproduce, adapt, edit, modify, publish, translate, create derivative works from, distribute, and make available to other users and parts of the public (for example, through ads or other media) Your Content in any format or medium now known or developed in the future.

This license to Your Content is non-exclusive, which means you still own your content and can use it however you like or allow others to use it too. However, we may have exclusive rights to use certain materials created through the Service that include your content, for example, screenshots or promotional images of the HoopFrog app that display your profile or messages. These exclusive rights only apply to how HoopFrog presents or promotes the Service, not to your original content itself. You still fully own your content and can use it outside of HoopFrog however you choose.

This license also extends to information you authorize us to access from third parties (for instance, if you import photos from your social media account or allow us to use information from another service).

Enforcement of Your Rights: You authorize HoopFrog to act on your behalf to address unauthorized uses of Your Content by other users or third parties outside of our Services. This includes the right (but not the obligation) to send takedown or infringement notices under Canada’s Copyright Act and other applicable intellectual property laws, both in Canada and internationally. We may also submit requests under frameworks such as the U.S. DMCA where appropriate. This helps protect your content from being misused elsewhere. Please note that we exercise this right at our discretion and are not obligated to pursue every instance of unauthorized use.

Personal Data: Our license to Your Content is subject to applicable laws, especially where Your Content contains personal data. For example, if you delete your account, we will remove Your Content as required by law, and if Your Content includes personal information, our use of it will comply with privacy laws (see our Privacy Policy). Nothing in these Terms supersedes your rights under data protection laws.

Use of Your Content in Advertising: We will not sell your personal images or stories to third parties without your consent. However, by granting this license, you agree that HoopFrog may use Your Content (like your profile picture or profile information) for promotional purposes of the Service. For example, we might display a screenshot of the app that includes your profile in an App Store listing or social media advertisement. If we do so, we will do it in a way that is intended to promote the community and the app (and, for clarity, not to endorse third-party products without your consent).

Advertisements and Analytics: As consideration for using the Services, you agree that HoopFrog and its third-party partners may place advertising on the Services, some of which may be targeted to you based on information you have provided, or we have collected (in accordance with our Privacy Policy). You also agree that we may collect and use data and content from your usage for analytics, trends, and improving the service, as long as we do so in accordance with our Privacy Policy and applicable law.

Feedback: If you provide feedback, ideas, or suggestions to HoopFrog about the Services (“Feedback”), you agree we can use and share that Feedback for any purpose, without any compensation to you. For example, if you suggest a new feature and we implement it, we aren’t obligated to pay you or acknowledge you.

Data Access: You agree that HoopFrog may access, preserve, and disclose your account information and content if required to do so by law, or if we believe in good faith that such access, preservation, or disclosure is reasonably necessary to (i) comply with legal process, (ii) enforce these Terms, (iii) respond to claims that any content violates the rights of third parties, or (iv) protect the rights, property, or personal safety of HoopFrog, its users, or the public.

8. PURCHASES AND AUTOMATICALLY RENEWING SUBSCRIPTIONS

Summary: HoopFrog may offer paid features, including subscriptions that renew automatically until you cancel. This section explains how payments, renewals, and cancellations work, and it covers special terms for in-app purchases through third parties and our refund policy. HoopFrog will comply with any jurisdiction’s notice or cancellation requirements for auto-renewing subscriptions.

HoopFrog may offer products and premium features for purchase (“Purchases”), such as subscription plans (e.g., a premium membership) or one-time buys (like profile boosts or other Virtual Items). When you choose to make a Purchase, you will be able to review and accept the terms of the Purchase, including the pricing and the length of any subscription, before finalizing your transaction.

If you purchase a subscription, it will automatically renew at the end of each subscription period (e.g., monthly or annually) until you cancel. Your chosen payment method will be charged the then-current rate for the renewal term.

Cancelling a subscription will stop future charges, but you will retain access to the subscribed features for the remainder of the period you’ve already paid for. Note that deleting your account or the app will not automatically cancel a subscription – you must follow the cancellation procedures described here.

HoopFrog’s pricing may vary based on promotions, bundle offers, or other factors. We also reserve the right to change pricing for subscriptions or other services in the future. If we change the price of your subscription, we will make an effort to notify you in advance (for example, by email or in-app notification). If you do not agree to the price change, you must cancel your subscription before the next renewal. If you don’t cancel, the new price will apply, and you authorize us to charge your payment method at the new rate.

We reserve the right to limit or refuse any Purchase, and to discontinue offering any product or feature at any time. We may also correct obvious errors in pricing or descriptions, even if we have already requested or received payment.

8a. External Service Purchases (App Store/Google Play):

If you make a Purchase via a third-party platform (for example, through the Apple App Store or Google Play Store using your Apple ID or Google account), that Purchase is an External Service Purchase. In such cases, the third party (Apple, Google, etc.) will handle the billing and payment processing, and their terms and conditions will apply in addition to ours. For instance, External Service Purchases may charge sales tax as required by your local jurisdiction.

If you buy a subscription through an External Service, the subscription will be billed through that External Service account and will renew automatically through that account until you cancel. After your initial subscription period, your subscription will continue to renew for additional equivalent periods (for example, monthly) at the price you agreed to when subscribing (unless a promotional price ended, in which case it will renew at the standard price shown to you).

To Cancel External Subscriptions: You must use the tools provided by that external platform. For example, if you subscribed on iPhone via Apple ID, you need to go to your device’s Settings -> Your Name -> Subscriptions -> HoopFrog (or use iTunes/Apple ID account settings) to cancel. If you subscribed via Google Play, you would go to the Google Play Store, navigate to your Subscriptions, and cancel HoopFrog there. Simply deleting the HoopFrog app or your account will not cancel an External Service subscription – you must actively cancel the subscription via the external platform.

If you initiate a chargeback or payment dispute for an External Service Purchase, HoopFrog may treat it as a cancellation of the subscription and may terminate your account immediately (since the payment for the subscription would be withdrawn). If the chargeback or dispute is later resolved in your favor, contact our customer support to possibly reinstate your account, though we are not obligated to do so.

External Refunds: If you are entitled to a refund for a purchase made through an External Service, you will need to request the refund from that platform. For Apple App Store purchases, Apple’s refund policy will apply and you may need to request a refund via Apple Support or the Report a Problem feature. For Google Play, their policies will apply (you can usually request via the Google Play help interface). HoopFrog does not have the ability to grant refunds for purchases made through External Services, because the payment is handled by those third parties.

8b. Internal Purchases (Credit Card or Direct):

If you make a Purchase directly through the HoopFrog website or app using your credit card, debit card, or other payment method (not through a third-party app store), that Purchase is an Internal Purchase.

When you make an Internal Purchase, you authorize HoopFrog (and our authorized payment processor) to charge the Payment Method you provide for the amount of the selected service plus any applicable taxes. You agree to provide current, complete, and accurate billing details. If your Payment Method fails or is invalid, we may run it again or ask you to provide a new payment method.

We reserve the right to correct billing errors or mistakes even if payment has already been requested or received. For instance, if we accidentally undercharge you or a technical error causes an incorrect amount to be charged, we may correct it by charging or refunding the appropriate difference, and we will notify you of such adjustments.

If you initiate a chargeback or reversal of an Internal Purchase payment through your bank or card issuer, HoopFrog may terminate your account immediately at our discretion. Chargebacks are generally seen as you deciding not to pay for the Services; if it was a misunderstanding that gets resolved in your favor, contact support to discuss reinstating your account.

For Internal subscription Purchases, after the initial term, your subscription will automatically continue at the interval disclosed (e.g., monthly or annually) and your Payment Method will be charged for each renewal until you cancel. We will typically email you a receipt or confirmation each time a payment is made. You can cancel an Internal subscription by visiting your account settings on our website/app and following the instructions to cancel, or by contacting our Customer Support for assistance. If you cancel, you will still have access for the remaining days you’ve paid for, but it will not renew further.

8c. Virtual Items:

From time to time, HoopFrog might offer virtual goods or