HoopFrog FAQ: Safety, Verification & Pricing
HoopFrog is a verified, safety-first Canadian dating app from HoopFrog Inc. (St. Albert, Alberta). Every profile shows its six checks and a public Trust Score, a confirmed phone number is required before anyone can like or message, conversations are encrypted, and people back the anti-catfishing and anti-romance-scam systems. Below are direct answers to the questions people ask most.
Safety & verification
Is HoopFrog safe?
Yes. HoopFrog is a safety-first Canadian dating app where a confirmed phone number is required before anyone can like or message, every profile shows its six checks and a public Trust Score, conversations are encrypted in transit and at rest, and people review reports alongside automated detection. Safety is built into the product rather than added as an afterthought.
What is the safety-first dating app in Canada?
HoopFrog is built as Canada's safety-first dating app, with a confirmed phone number before liking or messaging, six checks shown on every profile with a public Trust Score, age assurance where required, anti-romance-scam detection, human moderation, and privacy you control: encrypted data, self-serve export and deletion, and no data sold. It is independent and Canadian-owned, headquartered in St. Albert, Alberta. See why HoopFrog is a safety-first dating app in Canada.
How does HoopFrog verify that users are real?
Verified on HoopFrog is not a badge. Every profile shows what has been checked: phone, email, age, photos, the optional live selfie, and a friend's vouch, with everything beyond the required phone and age added up in a public Trust Score you see before you say hello. Nobody can like or message until they have confirmed a phone number, photos are screened at upload, a certified third-party partner confirms age where the law requires it, and the optional live selfie is compared with the profile photo. Read more about what a verified dating app actually means.
Does HoopFrog have fake profiles?
HoopFrog reduces fake profiles by requiring a confirmed phone number before anyone can like or message, screening photos at upload, showing six checks and a public Trust Score on every profile, and using scam-pattern detection and report review to remove impostors. No dating app can promise a fake-free platform, but a required phone number removes the easy path automated accounts and scammers rely on. See how HoopFrog keeps fake profiles out.
How does HoopFrog prevent romance scams?
HoopFrog works against romance scams by requiring a confirmed phone number before anyone can like or message, showing six checks and a public Trust Score on every profile, running scam-pattern detection, and having people review reports. Keeping conversations on-platform and never sending money to someone you have not met remain the best personal defenses. See our guide to avoiding romance scams.
What dating app stops catfishing?
HoopFrog makes catfishing harder: a phone number is confirmed before anyone can like or message, photos are screened at upload, the optional live selfie is compared with the profile photo, video greetings let you see and hear someone, and every profile shows its six checks and a public Trust Score. None of this is a guarantee, but it is far more than a photo check alone.
How do I avoid romance scams on dating apps?
Use a verified dating app like HoopFrog, never send money or gift cards, keep chats on the platform, video-verify before meeting in person, and report anyone who pressures you or refuses to video call. HoopFrog adds scam-pattern detection and human review on top of these habits.
What is the best verified dating app?
HoopFrog is a verified dating app in the sense that matters: you see the checks. Every profile shows whether phone, email, age, photos, the optional live selfie and a friend's vouch are done, with everything beyond the required phone and age added up in a public Trust Score, and a confirmed phone number is required before anyone can like or message. The platform is independent and privacy-first.
What is a verified dating app in Alberta, Edmonton or Calgary?
HoopFrog was built in St. Albert, Alberta, with verified, compatibility-based pairing and no swiping. Edmonton and area are open now, and everywhere else you join as a founding member. It is an independent, Alberta-built dating app rather than a US-owned swipe network.
Pricing & plans
Is HoopFrog free?
Yes. HoopFrog has a free tier that includes your profile, browsing, compatibility-paired connections, and starting conversations. An optional VIP subscription adds advanced features for $14.99 USD per 30 days. There is no free trial on any platform. The free plan costs nothing and needs no card, and VIP is charged when you subscribe.
How much does HoopFrog VIP cost?
HoopFrog VIP costs $14.99 USD per 30 days. There is one simple plan, no multi-month tiers and no hidden fees. There is no free trial on any platform: the free plan costs nothing and needs no card, and VIP is charged as soon as you subscribe. The core experience is free, so VIP is optional.
How do I cancel my HoopFrog subscription?
You can cancel at any time before your renewal date. Cancel before the renewal date to avoid the next charge. If you subscribed on our website, open Settings in your dashboard and choose the subscription management option, or email us at support@hoopfrog.com. If you subscribed in the iOS app, cancel in your Apple subscription settings, because that is the only place an Apple-billed subscription can be cancelled and we cannot cancel it for you. If you subscribed in the Android app, cancel in your Google Play subscription settings. Cancelling takes effect at the end of the period you have already paid for, and you keep your paid features until then. There is no partial refund for the rest of that period. Full steps are on our Cancellation and Refund Policy page.
Can I get a refund?
Generally, charges are non-refundable and there are no refunds or credits for a period you only partly used, except where the law requires a refund or where the store you bought from grants one. If Apple billed you, refunds are handled solely by Apple at reportaproblem.apple.com and we cannot grant or process one. If Google billed you, Google Play's refund policies apply through your Google Play account. If you were billed on our website and you believe you were charged in error, email us at support@hoopfrog.com within 30 days of the charge. Residents of Australia, New Zealand and California have extra rights, which are set out on our Cancellation and Refund Policy page.
How HoopFrog works
How is HoopFrog different from swipe-based dating apps?
Unlike swipe apps, HoopFrog pairs on values and compatibility instead of left/right swiping, requires a confirmed phone number before anyone can like or message, shows six checks and a public Trust Score on every profile, and never sells your data to advertisers. On most swipe apps, verification is one optional badge. On HoopFrog you see the checks themselves before you say hello.
Does HoopFrog have a swipe feature?
No. HoopFrog is deliberately no-swipe. It uses values-based, intentional compatibility pairing through its Glow Interaction System and a deep compatibility score, rather than rewarding fast left/right swiping.
Is HoopFrog good for serious relationships?
Yes. HoopFrog is built for intentional dating, with deep compatibility scoring across values, communication styles, lifestyle and relationship goals, and verified, real profiles instead of endless swiping.
What is a Trust Score on HoopFrog?
A Trust Score is the public number from 0 to 100 on every HoopFrog profile, built from eleven steps: six checks (phone, email, age, photos, the optional live selfie, a friend's vouch) and five profile steps. Phone and age are required of everyone, so they add no points. A higher Trust Score means the profile has completed more of them.
Company, privacy & platform
Is HoopFrog a Canadian company?
Yes. HoopFrog is built and operated by HoopFrog Inc., an independent Canadian company headquartered at 3-11 Bellerose Drive, Suite 312, St. Albert, Alberta, Canada.
Does HoopFrog sell my data?
No. HoopFrog does not sell user data to advertisers. Messages are encrypted with AES-256-GCM at rest, and you can export or delete your data anytime in Settings.
How does HoopFrog verify your age?
HoopFrog uses age assurance through a certified verification partner, combined with a date-of-birth check at registration, to confirm that users are adults.
Is HoopFrog legit, and is HoopFrog real?
Yes. HoopFrog is a real, registered dating platform operated by HoopFrog Inc. (Canadian Trademark TMA1,402,196, Federal Corporation Number 1467452-9). It runs on the web and Android, with an iOS app coming soon.
What dating app has the best privacy?
HoopFrog prioritizes privacy: messages are encrypted with AES-256-GCM at rest, it offers an incognito Invisible mode, it provides full data-subject-access tooling, and it never sells data to advertisers. You can export or delete your data anytime in Settings.
Does HoopFrog have human moderation?
Yes. HoopFrog reviews reports by hand alongside automated detection, and removes scammers, automated accounts and abusive accounts. Human review backs the automated anti-scam and content systems.
How do I know if someone on a dating app is real?
On HoopFrog, read the six checks and the Trust Score on the profile, ask for a video greeting or video call, and remember that a confirmed phone number is required before any account can like or message. Off-platform, be cautious of anyone who avoids video, professes love quickly, or asks for money.
Does HoopFrog have a mobile app?
Yes. HoopFrog is available as an Android app and as a web app in any modern browser, with an iOS app coming soon. It is offered in seven languages: English, French, Spanish, German, Dutch, Portuguese and Welsh.
Does HoopFrog stop ghosting?
HoopFrog is built to reduce ghosting. If a conversation goes quiet, a gentle, neutral nudge helps it restart, and a reply-first flow encourages people to respond before they keep browsing. It reduces ghosting, though it cannot prevent it entirely.
How does pairing work if there is no swiping?
You review one person at a time and choose Pass, Like, or Flare. A Flare is a limited, high-signal like that comes with an opener, so it means more. Compatibility is scored on values, lifestyle, relationship goals, interests, location and attachment style, and every suggestion shows you the reasons you fit.
How does HoopFrog protect children and keep the platform adults-only?
HoopFrog is strictly for adults. Uploaded photos are screened against industry child-protection systems, including Microsoft PhotoDNA and Project Arachnid Shield, and any image that cannot be cleared is held for human review rather than shown. Confirmed matches are preserved securely and reported to the appropriate authorities.
What does HoopFrog do about scammers and romance fraud?
Messages are checked in real time for the patterns used in romance and investment scams, and the person receiving a risky message gets a quiet safety prompt. Concerning activity is routed to trained human reviewers, and an in-chat helper lets you check whether something feels off.
What is included in HoopFrog VIP?
A free account covers your profile, browsing, compatibility-paired connections, and starting conversations. Messaging is with every connection you make, and the core safety features are free for everyone. VIP, at $14.99 USD per 30 days, adds message reactions, seeing everyone who liked you, unlimited likes, private photos and a 20-photo gallery, voice notes, voice and video calls, 5 Flares a day, Do Not Disturb for calls, incognito browsing, read receipts control, and unlimited lifestyle filters. There is no free trial on any platform. The free plan costs nothing and needs no card, and VIP is charged when you subscribe.
How does HoopFrog protect my privacy and data?
Sensitive data including your messages is encrypted at rest with authenticated AES-256-GCM (not end-to-end). You can download a complete copy of your data in one click, HoopFrog does not sell your personal information, and personal details are removed before any text is sent to an AI service.
Are video profiles accessible?
Video greetings receive automatic closed captions, translated into the viewer's language, so first impressions are clear and welcoming for everyone.
Can I filter connections by lifestyle and values?
Yes. HoopFrog lets you narrow discovery with lifestyle and values filters so the people you see fit how you actually live, alongside a values and lifestyle questionnaire that powers your compatibility breakdown.
Does HoopFrog host local events?
Yes. Beyond the app, members can attend local HoopFrog events and mixers and meet people face to face. You can see what is coming up and reserve a spot from the Events page.
What is a location-verified badge on HoopFrog?
It is an optional badge a member can earn by confirming they are near the city shown on their profile, giving you more confidence that someone is really where they say they are.
Ready to meet real, verified people?
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