Why just one flat price?
We got tired of dating apps that turn pricing into a maze: one cost for a month, another for three, another for a year, plus coins and virtual gifts and digital flowers that vanish the moment you send them. So HoopFrog does not do any of it. One free plan, one paid plan at US$14.99 a month (CA$19.99 in Canada, €15.99 in euro countries, MX$249 in Mexico, £12.99 in the UK). And that is the whole story. No tiers, no seasonal deals, nothing to buy for someone you have not met yet. Put that money toward a date instead: a coffee, a walk, an evening out together.
Why price in USD outside Canada, the euro countries, Mexico and the UK?
We are proudly Canadian. In Canada you pay in Canadian dollars, in euro countries you pay in euros, in Mexico you pay in Mexican pesos, and in the UK you pay in pounds sterling. For everywhere else, we needed a single reference so one price applies, and USD is the most widely used standard. Your bank or app store converts it to your local currency automatically.
The full billing terms
| Price | $14.99 per month |
|---|---|
| Currency | Canadian dollars (CAD) in Canada, euros (EUR) in euro countries, Mexican pesos (MXN) in Mexico, and US dollars (USD) everywhere else. You are charged in that currency. |
| Billing period | Every month, from the day you start VIP. |
| Automatic renewal | Yes. VIP renews by itself every month at the price that applies at the time, which is $14.99 USD today, until you cancel it. |
| How to cancel | In your dashboard: Membership › Cancel Subscription. Membership is in the sidebar, and there is a link at the bottom of every page. You can cancel at any time. |
| Refunds | Charges are not refundable, and there are no refunds or credits for part of a period you have already started, except where the law says otherwise. You can try the free plan for as long as you like before you pay. See Refunds below. |
| Other plans | None. VIP monthly is the only paid plan HoopFrog sells. |
Your VIP membership renews on its own
When you start VIP, you agree to a subscription that keeps going until you stop it. Every month, on the same date you started, your payment method is charged $14.99 USD again. This carries on until you cancel.
You can cancel at any time, and you do not need to give a reason.
Prices can change. If we change the price of your subscription, we will tell you in advance by email or an in-app notice. You can cancel before the next renewal if you do not want to pay the new price.
Is there a free trial?
No. HoopFrog does not offer a free trial on any platform, whether you join on the website, on Android or on iPhone. You can use the free plan without entering a card, for as long as you like. You either stay on the free plan or start VIP at the price above, whenever it feels right. When you start VIP, the first charge happens as soon as you subscribe.
How to cancel
Where you cancel depends on where you bought VIP.
- Bought on the website: open Membership in your dashboard and choose Cancel Subscription. You can reach Membership from the sidebar, or from the Manage Membership link at the bottom of any page.
- Bought through Google Play: cancel in the Play Store, under Menu › Subscriptions, because Google handles that billing.
Cancelling takes effect at the end of the billing period you are in. You keep your paid features until the end of the period you have already paid for, and you are not charged again after that.
Refunds
Charges are generally not refundable, and there are no refunds or credits for a period you have only partly used, except where the law requires one or where the store you bought through grants one.
Why we generally do not refund: HoopFrog has a free plan with no time limit and no card needed, so you can try the app for as long as you like before you pay anything. VIP has no free trial because the free plan already lets you try HoopFrog first. Once you choose VIP, the month you paid for has started, so it is generally not refunded.
If you think you were charged by mistake on a subscription bought on our website, email support@hoopfrog.com within 30 days of the charge and we will look into it.
None of this takes away rights you already have under the consumer law where you live. Those rights still apply, and where your local law gives you a stronger right than this page describes, your local law wins.
Prices in your local currency
Your price is set in Canadian dollars if you are in Canada, in euros if you are in a euro country, in Mexican pesos if you are in Mexico, in pounds sterling if you are in the UK, and in US dollars everywhere else, and that is the amount you are charged. If your card or account is in another currency, the amount you see on your statement is worked out by your payment provider using its own exchange rate on the day of billing, so it can move a little from month to month.
Start on the free plan and add VIP whenever you want to.
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